UK terms and Conditions
**Please note: Any personalised items such as items that have been engraved are non refundable.**
Cancellation of order by us (The Pocket Hip Flask Co)
The Pocket Hip Flask Company reserve the right to deny shipping to any customer for any reason. If an order has been placed and we wish to deny shipping we will make a full refund to you (the customers) at our earliest convenience (usually the same day, not including bank holidays and weekends).
Cancellation of order by you (the customer)
If you (the customer) place an order by mistake or decided that for any reason you would like to cancel your order you can only do so until the order has been shipped. Once the order is in transit then no refunds can be issued until you have returned the item/s back to us at cost to yourself.
We except both Worldpay and Paypal as secure methods of payment. In each case the payment is not made on our website but you are taken to the secure website of the chosen payment method where you can make payment in a secure online environment.
The shipping address is the address given by you (the customer) to us (PHF Co) on the checkout screen before proceeding to the secure payment screen. We will only ship to the shipping address you provide on our website before proceeding to the secure payment screen, please make sure that if you use Paypal the shipping address is the same one you have provided on our website. It is your (the customers) responsibility to provide the correct shipping address details so we (PHF Co) can send your item/s to the correct shipping address. The Pocket Hip Flask Co take no responsibility for any wrong information given and any lost or delayed mail that may arise as a consequence.
All our items are shipped Royal Mail 48 Tracked unless otherwise requested by our customers. The Royal Mail try and deliver Tracked 48 mail within 3 working days (not including the dispatch date) however this time may be longer. Tracked 48 mail is not time guaranteed this means that the Royal Mail do not guarantee your items will reach you in a set number of days. If you would like a guaranteed service then please contact us with regards to special delivery.
Due to unforeseen circumstances shipping times may vary from that advertised. Most customers report receiving their orders within the 3 working days stated by the Royal Mail after and not including the dispatch date (excluding bank holidays and weekends) but this is subject to The Royal Mail sorting and posting times.
The Pocket Hip Flask cannot be held responsible for delayed items as delivery times are subject to the Royal Mails own delivery times. In line with the Royal Mails own missing items policy The Pocket Hip Flask Co do not regard an item missing until after 15 working days have passed from the date of posting (not including the date of postage). This period of time is made up of 3 working days for expected delivery and 12 working days for delayed delivery. Luckily mail very rarely goes missing and any mail that does go missing is investigated fully by us as we take missing mail very seriously.
We ask our customers to be patient if they are waiting for items to be delivered. We have no control over the Royal Mails delivery times and can only tell our customers what they tell us. Thankfully its very rare items are delayed or go missing, they normally turn up in good time or as an extreme before the end of the 15 working day period.
Please see the Royal Mail website for full details on their lost mail time period by clicking here
Working days are Monday-Friday not including bank holidays. Please see the Royal Mails website for more information on this by clicking here
Product and Shipping Prices
The Pocket Hip Flask Co have tired to make sure all displayed shipping prices and product prices are correct. If for what ever reason either the product price or shipping price is wrong (due to human or technical error) then we (PHF Co) reserve the right to cancel any order and amend any wrong information. The customer can then proceed with a new order if they wish.
If for what ever reason you purchase an item that has run out of stock you will receive an email from us (PHF Co) explaining the situation. Either a replacement item can supplement the missing item or a refund can be issued upon your (the customers) request.
The weight of the items in your shopping basket is an average of the total boxed weight of the item.
If you have any special requests regarding engraving then please let us know.
All engraving will be centred and unless special instructions are given then we will us our artistic licence to create your engraving.
If customers wish to have items engraved with an image then please talk to us before placing an order.
Images are charged at £4.99 due to the time it takes to render and engrave.
When we have spoken to you about your needs we will ask you to provide a black and white line drawn image so we can prepare for engraving.
**Please note that under ‘The consumer contracts regulations 2014’ any engraved items are non refundable.
Engraving large amounts of text; the fee of £2.99 is charged for a standard amount of text, we are not strict with the exact amount of characters as we like to be flexible with our customers but anything over 75 characters or thereabouts would be considered too much due to time it takes to engrave. Customers would be notified and an extra fee would be charged for large engravings. Customers requiring large engraving should contact us before submitting an order.
Special Delivery, 1st Class, Tracked 48 and Tracked 24 postage
If you request us to send any items via special next day delivery, 1st class, Tracked 48 or Tracked 24 these postage charges are non refundable for any reason after the items have been dispatched. Special delivery does not include Saturday as a next day. This service cost more and is not offered by The Pocket Hip Flask Co at this time.
The use of Other Couriers
From time to time The Pocket Hip Flask Co may choose to use couriers other than the Royal Mail for delivery of goods. At such times you will be notified by email of the company who will be delivery your items.
The Pocket Hp Flask Co is the trading name of Magnificent Gifts Ltd, Registration no. 10020983, Registered in England, 45 Chestnut Way, Bidford on Avon, B50 4GF
Web Based Only
Please do not try and come and visit us as we are a web based company only. Customers wishing to return items to The Pocket Hip Flask Company must first email us and wait for a response.
Please click here to see our full returns policy