UK Returns

 

UK Returns Policy

**Please note:  Any personalised items such as items that have been engraved are non refundable.** 

The Pocket Hip Flask Co make every effort to make sure the goods you receive are in perfect condition but if upon receiving your item/s you find you are not happy with them then please let us know as soon as you receive them.  

Any items wishing to be returned must be reported to us on the day of receipt.  You can do this by sending us a message by clicking the link at the bottom of the page.
We only accept items that are:

  • Still in the original packaging.  Fully boxed with no damage  
  • labels/stickers still attached where appropriate.  
  • The item must be unused. (no scratches, dents, or liquid in hip flasks)
  •  **Please note:  Any personalised items such as items that have been engraved are non refundable.** 

^If the item has a fault then once we have received the returning item we will send out a replacement at no extra cost to yourself.  

Any items wishing to be returned must be done so within 30 days of purchase of the goods.   Please make sure you notify us via email or phone call before returning items.

Just to be clear the Distance selling Regulations specify we only have to give you 14 days from the time you receive the item to cancel the order with us and return any items.  We think this period of time is not very long.  We give you 30 days from the date purchased,  this amount of time is made up of an average postal time of 2-3 days and 27-28 days after the item has arrived for you to cancel the order and to then return the item if you feel you would like a refund. 

Any Items returned after the 30 day period without our consent will either be rejected by us or you will be given store credit in the amount of the goods returned.  

We require all customers to ask for proof of postage (this is a free service offered by the post office), this covers you up to £20 in the unlikely event the item gets mislaid on its way back to us. Customers are responsible for the safe return of any items.   A refund or replacement item will be issued once we have received and checked the item.

At The Pocket Hip Flask Co we strive to make life easier for our customers by showing the the items pictured at different angles and full size measurements including a conversion of fluid ounces to millilitres. We do this so you know the item you are purchasing.   

If you wish to return an item to exchange it for another colour or size then you will be asked to pay for the postage of the replacement item as well as the returning item.  

the Pocket hip Flask Co reserve the right to request you the customer pay the postage for any returning items that are as described and not faulty.

All returning item/s must be in a re-saleable condition: 

  • Still in the original packaging.  Fully boxed with no damage  
  • labels/stickers still attached where appropriate.  
  • The item must be unused. (no scratches, dents, or liquid in hip flasks)
  •  **Please note:  Any personalised items such as items that have been engraved are non refundable.** 

We hope you like what we do as much as we do.

**Please do not send items back until you have contacted us and received a response with a full explanation on how do so**

Thanks kindly
Simon
The Pocket Hip Flask Co

For items wishing to be returned please contact us here.

 ^When inquiring about returning a faulty item The Pocket Hip Flask Co will advise on the service we are happy to pay for to have the item returned to us.  At this point you will be guided to a prepaid printable returns label that you can use to return the items that are faulty.   Any other service the customer wishes to pay for on top of this prepaid label (eg; 1st class, recorded signed for, special delivery) will not be covered by us and so will come out of the customers pockets.  You will be requested to ask for proof of postage.