International Terms and Conditions
Cancellation of order by us (The Pocket Hip Flask Co)
The Pocket Hip Flask Co reserve the right to deny shipping to any customer for any reason. If an order has been placed and we wish to deny shipping we will make a full refund to you (the customers) at our earliest convenience (usually the same day, not including bank holidays and weekends).
Cancellation of order by you (the customer)
If you (the customer) place an order by mistake or decided that for any reason you would like to cancel your order you can only do so until the order has been shipped. Once the order is in transit then no refunds can be issued.
All Tracked International items can be paid for using either Worldpay or Paypal.
The shipping address is the address given by you (the customer) to us (The Pocket Hip Flask Co) on the checkout screen before proceeding to the secure payment screen. We will only ship to the shipping address you provide on our website before proceeding to the secure payment screen. It is your (the customers) responsibility to provide the correct shipping address details so we (The Pocket Hip Flask Co) can send your item/s to the correct shipping address. The Pocket Hip Flask Co take no responsibility for any wrong information given and any lost or delayed mail that may arise as a consequence.
Customers using Paypal must have the correct shipping address added on their Paypal account if the address provided on our website does not match the one given to us via Paypal we will issue you with a refund and you will have to go through the payment process again.
Customs Import Taxes and Charges
The Pocket Hip Flask Co take no responsibility for any customs charges that you (the customer) may incur when goods are shipped into your country. Any import/custom charges that may arise related to items you have ordered will be the sole responsibility of you (the customer) and not The Pocket Hip Flask Co. Please see your own countries custom rules on import limits. A customs label will be attached to the front of any international order, this custom label is required by law and will display the actual weight, price and item being imported. As of 01-01-2021 items shipping to the EU will now incur VAT when it enters the destination country, there may also be other fees like a clearance fee. Please double check with your countries customs office before ordering so you understand the fees involved, we have included a copy of the percentage VAT to be paid (for items over £22) here.
Shipping times may vary from that advertised on the shipping cost page. The Pocket Hip Flask Co are not responsible of items entering other countries as custom controls differ from country to country and thus for times may be longer then expected due to unforeseen circumstances at your border control. Most customers report receiving their international orders using the Royal Mail tracked service within 5 working days to Europe and 8 working days to the rest of the world (excluding bank holidays and weekends) but as stated this is subject to customs and border controls.
The Royal Mail state that international items will not be considered lost until after 20 working days for European destinations and 25 working days for all other destinations as this is a reasonable amount of time for items to make it to their
destinations. If you have used the tracked option we would refund or replace at this point.
For a faster shipping service we recommend using the DHL Express service found in the shipping options, this is a 1-3 day service depending on your location.
Product and Shipping Prices
The Pocket Hip Flask Co have tired to make sure all displayed shipping prices and product prices are correct. If for what ever reason either the product price or shipping price is wrong (due to human or technical error) then we (The Pocket Hip Flask Co) reserve the right to cancel any order and amend any wrong information. The customer can then proceed with a new order if they wish.
The Pocket Hip Flask Co sell many items. If you purchase an item that has run out of stock you will receive an email from us (The Pocket Hip Flask Co) explaining the situation. Either a replacement item can supplement the missing item or a refund can be issued upon your (the customer) request.
The weight of the items in your shopping basket is an average weight based on a sample of items from that product style in that specific size. As some of our products are handmade the weight of the does vary slightly from each individual product in each style.
If you have any special requests regarding engraving then please let us know.
All engraving will be centred and unless special instructions are given then we will us our artistic license to create your engraving.
If customers wish to have items engraved with an image then please talk to us before placing an order.
Images are charged at £4.99 due to the time it takes to render and engrave, this price may vary if the image is more technical.
When we have spoken to you about your needs we will ask you to provide a black and white line drawn image so we can prepare for engraving.
**Please note that under ‘The consumer contracts regulations 2014’ any engraved items are non refundable.
Engraving large amounts of text; the fee of £2.99 is charged for a standard amount of text, we are not strict with the exact amount of characters as we like to be flexible with our customers but anything over 75 characters or thereabouts would be considered too much due to time it takes to engrave. Customers would be notified and an extra fee would be charged for large engravings. Customers requiring large engraving should contact us before submitting an order.
Lost or Delayed Items
The Pocket Hip Flask Co offer tracked international services that are fully insured,
we do not however take responsibility of delayed items.
The Pocket Hp Flask Co is the trading name of Magnificent Gifts Ltd, Registration no. 10020983, Registered in England, 45 Chestnut Way, Bidford on Avon, B50 4GF
For International Returns Policy please see here
We Don’t make it hard to find our Terms and Conditions
There are at least 3 links to our Terms and Conditions pages on each of our web pages.
You will also have to accept our Terms and conditions before checking out.
Please see here for full international returns policy