International Returns Policy
The Pocket Hip Flask Co make every effort to make sure the goods you receive are in perfect condition. All International Items are checked before shipping to make sure they meet our high standards.
At current we except returning goods from international customers as long as customers pay the returning shipping themselves, all returning shipping cost must be paid for by the customer. We only accept items that are still in the original packaging with the labels still attached.
Any items that have been personalised (e.g. with engraving) are non refundable.
If you (the customer) return any items to us (The Pocket Hip Flask Co) then you will only be refunded the amount for any products, this does not include the original shipping cost you have paid. Refunds will be issued once we (The Pocket Hip Flask Co) have received and checked the returning item. As previously mentioned personalised items will not be refunded.
Exchange of item
If you (the customer) wish to return any non personalised item to exchange it for another colour, style or size then you will be asked to pay for the shipping cost of the returning item/s and then you will be required to also pay the shipping cost of the replacement item/s before any replacement item can be shipped. The Pocket Hip Flask Co will provide you with the shipping cost and method of pay at the time of contact. Any replacement items will be shipped once we (The Pocket Hip Flask Co) have received and check the returning items and have cleared postage funds for the new replacement item to be shipped.
All returning item/s must be in a re-saleable condition:
- Still in the original packaging
- Still have any labels attached
For items wishing to be returned please contact us here.